Project Overview

The objective of this project is to establish a connection between clients seeking services and qualified service providers in fields such as painting, plumbing, electrical work, makeup artistry, and home cleaning. The goal is to simplify the process of finding trustworthy and local service providers while making it more affordable.

Problem Statement

Finding the right local tasker for on-demand services can be difficult, as it is hard to find their contact information and past work history, leading to confusion about their safety. Additionally, there are challenges with payment flexibility and convenient booking times, as well as recurring issues and a lack of warranty on services.

Project Goal

Our Workoo Mobile App will let users an easy way to find local services which will affect how users connect with the local workers by giving them the ability to connect with local workers we will measure effectiveness by analyzing local worker data nearby users.

Tools Used

• Figma

• Visly

• Adobe Illustrator

• Google Form

  
  

Research

Using the design thinking approach, I began conducting a survey to collect both quantitative and qualitative data in order to gain insights into user challenges and behaviors. When formulating questions for the online survey and interviews, my focus was on the following key questions.

• Tell me about your experience trying to find a local worker.

• What do you expect from local worker?

• What do you look on when choosing a local worker?

From some interview responses, I could identify the main pain points:

Key Insights

I wrote the most significant findings from the research in sticky notes and grouped them accordingly to identify pain points and define a clear problem to solve

• Convenience is key

  Users want a fast and easy way to find and book local service workers. The app should be user-friendly and provide a seamless booking experience.

  
  

• Trust and transparency

  Users want a fast and easy way to find and book local service workers. The app should be user-friendly and provide a seamless booking experience.

  
  

• Availability

  Users want to be able to book service workers as quickly as possible. The app should show service workers' availability in real-time and allow users to book them with a few taps.

  
  

• Personalization

  Users appreciate the option to filter service workers based on their qualifications and preferences. The app should allow users to filter service workers by qualifications, reviews, or location.

  
  

• Pricing

  Users want to find service workers at a fair price. The app should allow service workers to set their own prices but also provide users with an estimated price range for the service they need.

  
  

• Safety & security

  Users want to know that the service worker they book is vetted and safe. The app should have a strict verification process for service workers and a way for customers to rate the service workers.

  
  

• Good customer service

  Users want a responsive and helpful customer service team that can assist them with any issues or concerns they may have. The app should have a dedicated customer support team that is easy to contact.

  
  

• A good mobile experience

  Users will be using the app on the go and need a smooth, fast, and responsive mobile experience. The app should be optimized for mobile devices and provide a good user experience.

User Persona

User Persona

Information Architecture

User Flow

Paper Wireframe

Digital Wireframe

Design Decisions

The use of the hex color code #6750A4 in a find local worker mobile app offers versatility and a touch of luxury, sophistication, and professionalism. The deeper, serious tone of purple conveys trust and security, making the app more appealing to users. This distinctive and memorable color helps create a strong visual identity for the app, making it stand out from competitors.

Roboto font is a popular choice for many mobile apps and websites due to its modern and clean appearance. It is also legible on screens of various sizes and has a wide range of weights, which can be useful for different design elements in the app.

Major Screens

User interface